jobs

Technical Writing Intern

Employment Type

Internship

Job Function

Engineering

Job Description

Responsibilities

  • Work with product managers, product marketing, and engineers to produce and maintain world-class documentation, including: User Guides, Integration Guides, API Developer Guides, In platform documentation (tooltips, welcome instructions, etc.).
  • Build and maintain client aids that go beyond traditional documentation, such as online video, demos, guided tours, and other educational techniques.
  • Learn complex concepts, and communicate the information in a way that is engaging and understood by users.
  • Gather customer feedback on documentation to improve usability.
  • Act as an editor to ensure consistency in training documentation across Kulkul.
  • Monitor metrics on the usage of training materials as well as direct customer feedback to prioritize future training investments.

Requirements

  • Self starter or student who currently pursuing a degree in a university.
  • SaaS experience is preferred.
  • Strong written and verbal communications and experience working with content in multiple mediums.
  • Experience working cross-departmentally to communicate the nuts and bolts of a product.
  • Strong experience owning an end-to-end documentation creation process.
  • Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment.
  • A positive attitude, willing to jump in and tackle new challenges.
  • Experience working with the following tools preferred: Confluence/JIRA, Git & Github, HTML, CSS, Jinja, JavaScript, Python, Intercom, Mixpanel.

How to apply

You can apply to this job by following our series of first steps that you can follow at open-source.kulkul.tech.